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Dispute Policy
Scope and Applicability:
This Dispute Policy applies to all transactions conducted on our platform and all parties involved in such transactions.
Definition of Dispute:
This Dispute Policy covers but is not limited to issues related to product quality, transaction disputes, non-delivery of goods, etc.
Resolution Process:
Parties involved in a dispute should attempt to resolve the issue amicably. If resolution cannot be reached, either party may submit a dispute application to our platform, accompanied by relevant evidence.
Mediation by Neutral Party:
Upon receipt of a dispute application, our platform will intervene promptly to mediate the dispute. If an agreement cannot be reached, our platform reserves the right to make a final decision.
Final Adjudication:
If a dispute cannot be resolved through negotiation or mediation, the parties involved agree to accept the final adjudication of our platform, which may include arbitration, litigation, etc.
Limitation of Liability:
Our platform serves solely as a trading platform and does not bear responsibility for disputes arising from transactions. However, we will endeavor to assist parties in resolving disputes to the best of our ability.
Policy Updates and Revisions:
Our platform reserves the right to modify this Dispute Policy at any time. Updated policies will be published on the website, and users are advised to check for policy changes regularly.
Confidentiality and Privacy:
A dispute policy may include provisions to ensure the confidentiality and privacy of the parties involved, protecting sensitive information and maintaining trust throughout the process.
Additional Provisions:
This Dispute Policy may not apply to specific categories of goods or services, for which separate dispute resolution procedures may be outlined.